When the Grid Faltered but the Team Didn’t: A Real Story of Resilience at ThunderPlus

Not every day in operations is smooth. Some days test systems.
Some days test people.
And some days quietly define the DNA of an organisation.

This is one such day.

The 2 AM Wake-Up Call

At 2:00 AM, while Hyderabad slept, our operations team was facing a situation that could have brought electric bus services across the city to a complete halt.

Both guns of our 240 kW fast charger—the single charging backbone supporting multiple electric buses under ThunderPlus operations—were damaged due to driver negligence.

This wasn’t just another equipment failure.

This charger handles the entire charging load of the fleet. Without it, buses wouldn’t move, schedules would collapse, and public mobility would be disrupted.

The Ground Reality by Morning

By 9:00 AM, the options were laid out clearly—and none of them were easy.

• Replacement charging guns were not available in Hyderabad
• Even with airlifting, procurement would take 3–4 days
• Alternate charging infrastructure was not operationally feasible
• Bus operations could not afford a single missed schedule

In short, the problem wasn’t technical alone—it was operational, reputational, and systemic.

Yet, this story isn’t about the crisis itself.

It’s about what happened next.

No Panic. No Blame. Only Solutions.

When the issue was escalated, there was no finger-pointing.
No panic.
No excuses.

Instead, the entire operations team shifted into solution-first mode.

Every possible channel was activated—OEM partners, vendors, industry contacts, friends, and collaborators. The focus was singular: keep buses running, no matter what.

This mindset—calm under pressure and united by purpose—is what defines ThunderPlus DNA.

When Partnership Meant More Than a Contract

In the middle of this effort, Axonify Tech Systems Pvt Ltd emerged as a true ecosystem partner.

Although our commercial engagement is yet to formally begin, one call to their CEO, Ravi Mahankali, changed the course of events.

What followed was extraordinary.

Between 8:00 PM and 12:00 midnight, in a matter of just a few hours, a brand-new charger was:

• Prepared and tested
• Safely packaged
• Dispatched immediately
• Delivered on-site
• Installed and made operational

All outside business hours.
All without a purchase order.
All driven purely by trust and shared responsibility.

Operations: Zero Disruption

Because of the collective effort from teams across ThunderPlus and Axonify:

• Bus operations remained 100% functional
• There were zero missed schedules
• A potential 3–4 day disruption was resolved in under 12 hours

For a city dependent on reliable electric public transport, this made all the difference.

What This Incident Really Taught Us

Crises don’t create character—they reveal it.

This moment revealed:

• The strength of empowered operations teams
• The importance of ecosystem-driven collaboration
• The value of relationships built on trust, not transactions
• The necessity of resilience in EV infrastructure

In EV operations, uptime isn’t a metric—it’s a responsibility.

ThunderPlus DNA: Built for the Long Run

At ThunderPlus, we believe that EV infrastructure is not just about chargers, kilowatts, or hardware.
It’s about reliability, accountability, and people showing up when it matters most.

This incident reaffirmed our belief that the future of electric mobility will be built not just by technology—but by teams that act with ownership and partners who stand together in moments of uncertainty.

Gratitude That Goes Beyond Words

We are deeply grateful to:

• Our on-ground operations teams who acted with speed and clarity
• Axonify Tech Systems Pvt Ltd and Ravi Mahankali for stepping up beyond expectations
• Every vendor, partner, and well-wisher who supported us through the night

Closing Thought

Resilience is not about avoiding failure—it’s about responding to it with integrity and intent.

What could have been a breakdown became a breakthrough.
What could have stopped buses strengthened belief.

And that, for us, is what ThunderPlus stands for.